Effective Date: 1st June 2025
Last Updated: 18th June 2025

We at CASISSA LIMITED  ("we", "our", "us") take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and mobile application ("Services").

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1. Information We Collect

We collect the following personal information when you register or interact with our Services:

• Name

• Email address

• Phone number

• Booking and appointment data

• Newsletter preferences

We may also collect:

• Device information (e.g., IP address, device type, browser)

• Usage data (e.g., pages visited, time spent)

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2. How We Use Your Information

We use your personal data to:

• Manage your account and bookings

• Provide customer support

• Send appointment confirmations and reminders

• Send marketing communications (with your consent)

• Improve our services and user experience

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3. Communications

If you subscribe to our newsletter or agree to receive updates, we may deliver content via:

• Email

• SMS/MMS

• WhatsApp

• App push notifications

You can opt out of these communications at any time through your account settings or by contacting us directly.

4. Payment Processing

Payments are handled by trusted third-party payment gateways. We do not collect or store your payment card data. Please refer to the payment provider’s own privacy policy for more details.

5. Sharing of Personal Data

We may share your information:

• With service providers that help us operate our Services (e.g., Wix, email providers, analytics)

• With payment processors to facilitate transactions

• When required by law or to protect our legal rights

We do not sell your personal information to third parties.

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6. Wix Platform

Our website and app are built using Wix, which may collect and process user data as part of providing their platform.

Please review Wix’s Privacy Policy for more information.

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7. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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8. Your Rights

You may have rights under applicable data protection laws, including:

• Access to your personal data

• Correction of inaccuracies

• Deletion of your data

• Objection to processing or marketing

• Data portability

To exercise these rights, please contact us at admin@caissahk.com.

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9. Security

We use reasonable technical and organizational safeguards to protect your data. However, no method of transmission over the internet is completely secure.

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10. Children

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from individuals under 13.

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11. International Transfers

Your data may be stored or processed outside of Hong Kong, including in jurisdictions with different data protection standards. By using our Services, you consent to such transfers.

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12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were made. Continued use of our Services means you accept the changes.

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13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:CASISSA LIMITED  
OFFICE D, 6/F, WING CHEING COMM BUILDING, 19-25 JERVOIS STREET, SHEUNG WAN, HONG KONG
Email: admin@caissahk.com